Responsible Gaming – f998's Commitment to Safe Play
At f998, we believe gambling should always be a fun, controlled activity. This page outlines the tools, resources, and guidance available to help every Bangladesh player stay in control of their gaming experience.
What Is Responsible Gaming?
Responsible gaming means engaging with online casino games and sports betting in a way that remains enjoyable, affordable, and within personal boundaries. It means setting clear limits on time and money spent, recognising when gambling is no longer fun, and knowing when and how to seek help. f998 is fully committed to fostering a responsible gaming culture across our entire Bangladesh player community.
Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. f998 takes this issue seriously. We provide a range of practical tools that allow players to manage their gaming activity directly from their account, and our support team is always on hand to provide assistance when needed.
Age Restriction – 21+ Only
f998 enforces a strict minimum age policy. All new account applicants are required to verify their age during the registration process. We may request additional identity documentation at any time to confirm that a player meets the 21+ age requirement. Any account found to belong to an underage individual will be closed immediately and any funds will be returned.
It is the responsibility of every adult account holder to ensure that minors in their household cannot access the f998 platform. We strongly recommend using device passcodes, screen time controls, and parental control applications to prevent underage access. If you believe a minor has accessed your f998 account, contact our support team immediately at [email protected].
Your Responsible Gaming Toolkit
f998 provides six practical self-management tools that every registered player can activate at any time directly from their account settings. These tools are designed to give you full control over your gaming activity and spending.
Set a daily, weekly, or monthly cap on the total amount you deposit into your f998 account. Once the limit is reached, no further deposits are accepted until the period resets. Reducing a deposit limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period before activation.
Cap the maximum amount you are permitted to lose within a set time period. If your net losses reach the limit, access to real-money games is suspended for the remainder of that period. This tool is especially useful for players who want to keep their gaming activity strictly within budget.
Set a maximum session duration after which you will be automatically logged out of f998. You can set time-out durations ranging from 30 minutes to several hours. This tool helps prevent extended play sessions and encourages regular breaks, which are an important part of healthy gaming habits.
Request a temporary or permanent self-exclusion from the f998 platform. Self-exclusion options range from a minimum 30-day break to a permanent closure of your account. During any active self-exclusion period, your account is locked and you will not be able to log in, deposit, or place bets. Marketing communications are also suspended.
Take a short break from the f998 platform without fully closing your account. Cooling-off periods of 24 hours, 48 hours, 7 days, or 30 days are available. During a cooling-off period, your account remains open but all gaming and deposit activity is suspended. This is ideal if you need a brief pause to reassess your gaming habits.
Access a full record of your gaming history, deposits, withdrawals, and net win/loss figures directly from your account dashboard. Reviewing your spend history regularly is one of the most effective ways to maintain awareness of your gambling activity and ensure it stays within your personal budget.
Recognising the Warning Signs
Problem gambling can develop gradually and is not always easy to identify. The following warning signs may indicate that gambling is becoming a problem. If you recognise any of these in yourself or someone you know, we encourage you to act early.
How to Activate Your Responsible Gaming Tools
Activating responsible gaming tools on f998 is straightforward and takes only a few moments. Follow these steps to set up the limits and controls that are right for you.
Open the f998 platform on your mobile browser and sign in using your registered mobile number and password.
Navigate to your account profile and select the "Responsible Gaming" section from the settings menu. All available tools are listed there.
Select the tool you wish to activate — deposit limit, loss limit, session time-out, or self-exclusion. Enter the values that suit your needs and confirm your selection.
If you have difficulty locating the responsible gaming settings or need assistance activating a tool, our support team is available to help. Reach us at [email protected] and we will guide you through the process.
Understanding Self-Exclusion at f998
Self-exclusion is the most comprehensive responsible gaming tool available on the f998 platform. When you request a self-exclusion, your account is locked for the full duration of the exclusion period. During this time, you will not be able to log in, place bets, deposit funds, or access any f998 gaming or betting service. Any pending bonus offers associated with your account are also cancelled.
Self-exclusion periods available at f998 are: 30 days, 60 days, 90 days, 6 months, 1 year, or permanent. Permanent self-exclusion means your account will be closed and cannot be reopened. Temporary exclusions cannot be lifted early — if you request a 60-day exclusion, the account will remain locked for the full 60 days regardless of any request to reverse it. This is an intentional design feature to protect players who are most vulnerable.
Protecting Minors from Gambling
f998 takes the protection of minors extremely seriously. We verify the age of every new player during the registration process and conduct ongoing checks where there is any reason to suspect that a player may be underage. However, we also rely on the cooperation of adult account holders to prevent minors in their household from accessing gambling content.
If you share a mobile device or household computer with minors, please take the following precautions: always log out of your f998 account after each session; do not save your login credentials in your device's browser; enable a screen lock or device PIN to prevent unauthorised access; and consider installing a reputable parental control application on shared devices.
If you have reason to believe that a minor has accessed the f998 platform using your account, report this to our support team immediately. We will investigate promptly and take appropriate action to protect all parties involved. Your cooperation in keeping gambling away from minors is appreciated and forms a critical part of responsible gaming at f998.
Getting Help – You Are Not Alone
Recognising that gambling has become a problem and reaching out for help is a sign of strength, not weakness. f998 strongly encourages any player who feels that their gambling is out of control to contact us immediately. We will not judge you, and we will do everything within our power to support you in taking back control.
Our trained support representatives are available to assist you with activating any responsible gaming tool, processing a self-exclusion request, or simply discussing concerns about your gambling habits in a confidential and non-judgmental setting.
Email: [email protected]
In addition to f998's own responsible gaming tools, players who are concerned about their gambling are encouraged to seek guidance from independent counselling and support organisations. Speaking with a professional counsellor can be an important step towards regaining control of your gambling behaviour.
Remember: gambling should always be a source of entertainment, not a way to make money or escape from stress. If it stops feeling enjoyable, that is the clearest signal that it is time to take a step back. f998 is here to support you every step of the way.
f998's Commitment to Responsible Gaming
f998 is more than a betting and gaming platform — we are a community of cricket fans, sports enthusiasts, and casino players across Bangladesh who come together to enjoy the games we love. Maintaining that community as a safe, enjoyable, and responsible space is our highest priority. Responsible gaming is not a compliance checkbox for us; it is a core value embedded in everything we do.
We continuously review and improve our responsible gaming policies and tools to ensure they meet the evolving needs of our Bangladesh player community. We work to identify players who may be at risk early, to reach out proactively, and to make it as easy as possible for every player to access the help they need. If you have any feedback on how we can improve our responsible gaming provision, please share it with us at [email protected].